Real estate development · Customer service platform and AI agent
Tepat Grupa
Services
- Product and process architecture
- System integration and implementation
- Custom RAG agent
- OpenAI integrations and model selection
- Voice interaction and transcription
- Knowledge base integration
- AI chat for apartment owners
- Automated workflows
- Ticket and email management
- Building, apartment and supplier management
- Sales funnel and WordPress integration
One platform connects apartment owners, the developer's team, documents, sales enquiries and an AI assistant in a single workflow.
Tepat Grupa develops residential projects. The platform was built so that owner questions, sales enquiries and internal work stop living in separate inboxes and systems.
An apartment owner asks a question in the portal and gets an answer grounded in that project's own material. The team sees the same request with its status, priority, assignee, history, documents and the property it concerns.
At the centre sits a custom RAG agent. Separate OpenAI models handle text processing, transcription, voice and response generation.
Portal and AI assistant
In the portal, owners write to the team or ask the AI assistant, which answers from project manuals, technical documentation and whatever else the project holds, and shows the source behind a given answer.
It retrieves the relevant passage before writing, so answers concern that apartment and not property in general. Recurring questions resolve without the team.
Tickets and workflows
Any question can become a structured ticket carrying status, priority, an assignee, the conversation so far, attached documents and the apartment or building involved.
Workflows sort what comes in, route it to the right person and draft a reply. The AI speeds up the steps that repeat; a person still approves the answer.
Sales and integrations
The platform is connected to Tepat Grupa's WordPress site, so an enquiry arrives with its details and stays in the environment that later serves the same person as an owner.
Buildings, apartments, suppliers and email are managed there too. Voice input is transcribed into text that can be searched or turned into a ticket.
Result
Customer communication, documents, tickets and sales run together. Owners get answers sooner, the team has full context on every request, and less work repeats.
The build is designed to extend to new projects, buildings and apartments.
Is there a process or idea you want to improve?
Tell us how the work happens today and what you want to achieve. We’ll help you work out what kind of solution makes sense to build.
- 30-min conversation about the process and your goal
- Plan, price and timeline within 48 hours
- First working version for a focused project, usually within 5–14 days
We’ll reply within one working day.
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