Tepat Grupa
Workflows sort incoming requests, route them to the right person and draft a reply for approval.
AI automation for work still done by hand
We connect the systems you already use and automate the steps between them. We add AI only to the steps it makes faster or more accurate.
Where the manual work usually sits
The same data is typed into three systems.
An order arrives by email and is copied by hand into the CRM, the accounting system and a spreadsheet, with a chance of error each time.
Requests live in inboxes and spreadsheets.
Nobody has the full list of who owns what, and overdue requests only surface when a customer chases them.
Documents are read and sorted by hand.
Invoices, applications and contracts are opened one by one to find the few fields the work depends on.
The systems don't talk to each other.
CRM, ERP, accounting and support each hold part of the customer data, and people move it between them.
How we build it
Map the workflow
We follow one process step by step, exceptions included.
Choose what to automate
We pick the steps that repeat often, take time and follow clear rules.
Connect the systems
APIs, webhooks or n8n between the tools you already run.
Build the automation
Fixed rules for the predictable steps, AI for the ones that involve reading or writing text.
Measure and adjust
We test it against real volume and fix what the first version missed.
What we typically automate
Incoming enquiries
Enquiries from forms, email and chat are sorted, completed with missing details and passed to the right person in the CRM.
Document processing
Data is pulled from invoices, orders and applications and written straight into your systems.
System-to-system sync
Customers, orders and statuses stay in step across CRM, ERP and accounting.
Customer replies
Recurring questions are answered from your own information, with a person approving where it matters.
AI agentsReports and notifications
Reports are compiled and sent on a schedule. When something needs attention, the person responsible gets a message.
What we build with
We choose the tools to fit your systems, and set up the automation so you can see when a step fails and change the flow later without starting over.
- n8n
- API integrations
- Webhooks
- OpenAI
- CRM and ERP integrations
- Custom backend services
Common questions
It depends on how many systems are involved and how many exceptions the process has. After a 30-minute conversation we prepare a plan with scope, timeline and cost, usually within 48 hours.
For a focused process, a first working version is often ready in 5–14 days. Larger projects spanning several systems are scoped separately.
No. Plain rules and integrations handle many steps better. We use AI when a step has to understand text, such as reading an email or drafting a reply.
Yes. We're based in Riga and work with companies across the European Union and Norway, in Latvian, English and Swedish.
Related services
All servicesAI agents
Agents that carry out a defined task inside your systems and hand over to a person when needed.
RAG AI assistants
Assistants that answer from your company's own documents and show where each answer came from.
Custom CRM development
CRM and operations systems built around how your sales and service work.
Which process takes too much manual work?
Tell us how it runs today. We'll tell you what is worth automating first, and what is better left as it is.